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Contact Us – We’re Here to Help

Have questions, feedback, or just want to say hello? Get in touch with the PicturePicker team. We’re here to support you.

Contact Information

Email:
For general inquiries, feedback, or support, please email us at feedback@picturepicker.com.

Working Hours:
Monday through Friday, 9:00 AM – 6:00 PM (GMT).

Response Time:
We strive to respond to all inquiries within 24-48 hours.

FAQ

Why PicturePicker is Subscription-Based: Ongoing Storage & AI for You

At PicturePicker, we strive to provide you with a reliable, secure, and innovative platform for managing your images. The subscription model allows us to ensure the quality and sustainability of the services you rely on.

1. Continuous Costs of Online Storage

Your images are stored securely in the cloud, accessible anytime and anywhere. However, maintaining this service involves:

  • High storage infrastructure costs: As your library grows, the need for secure, scalable storage increases.
  • Data security and backups: Ensuring that your data is safe, encrypted, and backed up regularly is a continuous effort that requires robust systems and resources.

A subscription model enables us to deliver uninterrupted storage services without compromising on quality or security.


2. AI Technology Requires Ongoing Investment

Our AI features, including automatic categorization and content-based search, are powered by advanced machine learning systems. These services incur ongoing costs such as:

  • Server usage: AI models require significant computational power to analyze and process your images in real time.
  • Research and updates: To keep our AI smart and relevant, we invest in research, upgrades, and integration with new technologies.

Your subscription ensures that we can continue to refine and expand these AI-driven capabilities, giving you the best experience possible.


3. Ensuring Stable and Secure Services

By choosing a subscription, you’re helping us:

  • Maintain system reliability: Subscription fees allow us to monitor and optimize performance, ensuring fast response times and minimal downtime.
  • Enhance data security: We continuously invest in the latest encryption, compliance, and security measures to protect your data.


What happens if I exceed my Free Plan storage limit?

You’ll be prompted to upgrade to a Pro or Unlimited Plan to access additional storage.

Can I switch between plans?

Yes, you can upgrade or downgrade your plan anytime.

Can I cancel my subscription?

Yes, you can cancel your plan anytime, and it will remain active until the end of the billing cycle.

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